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The information about the importance of emotional intelligence in call center roles https://www.careerreload.com/emotional-intelligence-in-call-center-roles/ helped me a lot in my work. Previously, I often felt stressed when dealing with difficult customers and did not know how to react better. Thanks to the article, I realized that it is necessary not only to control my emotions but also to show empathy. Now I listen to customers better, try to understand their problems, and this has helped me solve their requests faster and more effectively. The stress level has decreased, and customer satisfaction has increased.